Shipping Information
We ship orders all around the world. And we ship for FREE (on all orders over AUD $130).
Free shipping means that we cover the shipping charges only. Duties, taxes and brokerage fees from carriers for international orders are not included in your order amount at checkout. If your shipping address is outside of Australia, USA, & China, you may need to pay customs fees to import your order to your country. See International Taxes & Duties below.
All our products are shipped from Victoria, Australia, from Florida, USA, and from Shenzhen, China. We ship Monday to Friday, excluding weekends and public holidays. Once we have received your order, we’ll normally ship within hours but may need up to 3 working days (conservatively speaking) to process the details and dispatch them to you, regardless of which shipping option you choose. This process can take a little longer during key sales periods.
After that, here's roughly how long it will take (please note these are estimated times only, and we cannot guarantee delivery times under any circumstances):
SHIPPING TIME & COSTS
Regular shipping: 10-20 calendar days* from dispatch. FREE*
Express shipping: 5-10 calendar days* depending on where you are. As low as 29.95 AUD.
*Please note: we ship all orders from Victoria, Australia, Florida, USA, and Shenzhen, China, using 3rd party shipping providers. For this reason we have no control over the delivery dates and can't guarantee that your item will be delivered on or before any specific date. The shipping times provided are estimates only and cannot be guaranteed. In some rare circumstances shipping times can be significantly longer than estimated.
We will ship your order from whichever warehouse is closest to you - to ensure the fastest possible delivery time - except in cases where the closest warehouse is out-of-stock of your SKU, in which case we will ship your order from our other warehouse. This can significantly affect the delivery time of your order and may cause our original delivery estimate quoted on the product page, or the cart page, or above, or anywhere else where you may have been quoted a delivery time estimate, to be incorrect. You may not receive an updated delivery estimate unless requested. If you need your product urgently or before a specific date we strongly recommend that you order with Express Shipping and make sure you allow time for the item to be delivered. Delivery times can also be heavily affected during times of global and local crisis, or during key sales periods.
Your local customs may hold your order while they process the shipment for taxes and duties collection (if required). This can also significantly impact on the shipping times.
** Orders are available from your local warehouse
SHIPPING TIMES DURING SALE PERIODS
Sale periods like Black Friday Cyber Monday will significantly affect delivery times, and shipping delays can be inconsistent and hard to predict. We do our best to update shipping times on our website however we can't guarantee the accuracy of the information.
FUMIGATION OR CERTIFICATE OF ORIGIN
For customers in Italy, Chile, Spain, Germany and Hungary, your local Government Border Control may require you to provide a Fumigation Certificate (FC) or a Certificate Of Origin (COO), which are documents that are produced by the Governments where a product is manufactured. You may be required to provide your Government with one of these documents before you can receive your order. If your Government requests an FC or COO please get in touch with us and we will organise it for you. We are charged USD $90 for each of these documents and will pass the cost on to you (i.e. we do not add a margin to these). You will usually only need a Fumigation Certificate. We are working to get another warehouse set up in Europe to avoid this issue in the future.
International delivery to certain countries may take significantly longer than indicated due to customs delays, among other reasons.
Contact us at hello@sittingprettyhalohair.com to ask us about delivery date estimations.
TRACKING YOUR ORDER
If everything goes smoothly and your payment has cleared, then your order should be fulfilled fairly quickly! We’ll e-mail you a confirmation when your order has been processed, and also when it has been dispatched for delivery. This way, you can be sure your order is on it’s way, pronto!
To keep on top of your order, we’ll send to you a tracking number for reference. You can follow your order's journey online if you like!
You should allow 1 - 4 days for your tracking information to show. Sometimes you’ll just receive the delivery, before there’s even any information online. Just in case there’s a problem with your delivery, we suggest you get in touch with the courier first (details below). Get in touch with us if the estimated delivery time has elapsed.
INTERNATIONAL TAXES & DUTIES
At Sitting Pretty, we ship international packages DDU (duties and taxes unpaid). This means that international customers may be responsible for paying inbound duties and taxes to local Customs authorities. Sometimes, the courier may pay these fees in advance, on your behalf, in order to clear customs faster. You may then be required to pay these fees prior to being able to receive the delivery. The rate of these fees are applied by your country and we are unable to advise on how much they might be. This is normal for international purchases. Sitting Pretty does not collect from these incurred expenses. The customs fee is not part of the shipping fee. Shipping is charged by the courier, and customs is charged by the local government.
WRONG ADDRESS DISCLAIMER
We want to make sure you receive your order, so make sure you enter the right shipping address and right contact name of the person who will be able to receive it. This is your responsibility.
If you make a mistake, or things change, write to us immediately at hello@sittingprettyhalohair.com and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!
DELIVERED BUT NOT RECEIVED
Things go wrong sometimes. We try to ensure successful deliveries by providing you with Tracking and with Delivery Confirmation. If your item has been marked as delivered to the address, but you have not received it, please contact the couriers at the numbers provided above. You should also just double check that the address you provided to us was correct.
We cannot be held responsible when packages marked as delivered to a certain address have not been received. To avoid this, we provide our customers Registered Post / Signature on Delivery as a postage option.