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Frequently Asked Questions

Got a question? Take a peek below. Need a quick answer? Chat online now with a Sitting Pretty rep - our average response time is only 30 mins - or contact us below.

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EXTENSION QUESTIONS

How do halo hair extensions work?

Halo hair extensions are a damage-free alternative to traditional extensions. Your halo sits gently on your head, secured by an invisible wire that’s hidden under your own hair. Unlike regular extensions that rely on glue, tape, or permanent bonds, there’s no pulling, tugging, or damage—just instant length and volume. And while most traditional extensions can be too heavy or harsh for thin or fine hair, halos are designed to be lightweight and gentle, making them the perfect solution for hair that needs extra care.

How do I apply Halo hair extensions?

Applying your halo is quick and easy. Place the wire around the crown of your head like a headband, then use the tail comb provided to pull your natural hair over the wire. Within minutes, your halo is blended and ready to style however you like. Check out our tutorial for a step by step guide here.

Will my halo be ready to wear when it arrives?

Yes! Your Sitting Pretty Halo comes ready to wear straight out of the box. You may choose to take it to your stylist for a trim or layer to perfectly match your haircut, but most people find it blends beautifully right away.

What is the quality of hair, and what does 100% Pro-Grade Remy mean?

Sitting Pretty extensions are made from 100% Pro-Grade Remy human hair ethically sourced from a single donor for  the highest quality and consistency available. “Remy” means all strands have their cuticles intact and aligned in the same direction, keeping the hair silky, smooth, and tangle-free. “Pro-Grade” ensures the hair is long-lasting, salon-quality, and can be styled, washed, and worn just like your own hair —  blending so seamlessly it looks flawless even in photos.

How do I choose the right color of extensions?

We offer a free color match service to help you find your perfect shade. Simply upload a photo of your hair in natural light, and our experts will recommend the best match from our range of multi-dimensional shades. You can also order swatches to compare at home—we recommend holding the swatch to the mid-lengths and ends of your hair for the most accurate match.

How do I know which length and thickness is right for me?

Length

  • For the most natural blend, choose a halo length close to your own hair. Short hair pairs best with 12", medium hair with 16", and long hair with 20". Going too long or too short can look uneven — matching your length gives the best results.

Thickness

  • Fine - Perfect if you have thin or fine hair, or if you just want a little extra volume for everyday wear. It’s lightweight and adds natural fullness that blends in effortlessly.
  • Medium - Our most popular density because it blends seamlessly with so many hair types. It’s easy to wear and has just the right amount of volume.
  • Thick – Designed for naturally fuller hair, or if you want bigger volume that still feels natural and comfortable.

Explore our thickness guide to find the right match for your hair.

Will the halo fit securely without the wire showing, and can it be adjusted or replaced if needed?

Yes — your Sitting Pretty Halo is designed to fit securely without the wire ever showing. Each halo comes with 7 nylon wire sizes for the perfect fit, and the wire can be easily adjusted or replaced if needed. Once applied correctly, it sits hidden under your hair and stays comfortably in place all day without slipping.

How should the halo feel on my head?

Your halo should sit about an inch back from your hairline, with the wire resting comfortably around the crown of your head and the hair sitting flat at the back. The sides should tuck just above your ears, so it feels snug but never tight. When fitted properly, it won’t slip or fall — even with regular movement.

It might feel a little different at first, but our halos are so lightweight and comfortable that most people forget they’re wearing one within minutes. And if you’re planning on dancing the night away or moving around a lot, we include optional clips for extra security. Once you’ve found your ideal wire size, your halo will feel natural, comfortable, and secure.

Will a Sitting Pretty Halo work for my hair type?

Yes — our halos are designed to suit a wide range of hair types. When it first arrives, it may look thin, but once you wet (not wash) and let it dry, it expands up to 3x thicker for natural fullness and layering.

For thin or fine hair, our halos were made for you — the band sits low so your own hair covers it easily, and finer ends blend beautifully with halo ends.

For thick hair, it depends on your cut and length goals. If you have very thick, blunt-cut hair and want to go much longer, it may not blend perfectly. But if you’re only adding a few inches and cut in some layers, it’ll blend seamlessly.

Can I do ponytails/updos using halo hair extensions?

Absolutely. While the halo is designed to sit low and blend best with your hair down or half-up styles, you can still create ponytails, buns, and soft updos with a few styling tricks to keep the wire hidden.

Can I cut, curl and straighten my extensions?

Yes, they can be cut, curled, straightened, and styled just like your own. We recommend taking them to a professional stylist for trimming or layering rather than cutting at home, and always using heat protectant with low to medium heat to keep them looking their best.

Can I color my Sitting Pretty extensions?

We only recommend toning your halo one to two shades darker, never lighter (no bleaching). Because each halo is made from premium Remy hair that has already undergone color processing, results can vary and may not be consistent.

If you decide to tone your halo, we strongly recommend taking it to a professional stylist rather than doing it at home. For this reason, Sitting Pretty cannot take responsibility for halos that have been colored.

How should I care for my halo?

To keep your halo looking its best, we recommend gentle care. Wash only when needed (every 15–20 wears) with sulfate-free shampoo and conditioner. After washing, the hair texture may change slightly — this is completely normal. Simply rehydrate it with your favorite nourishing products, like lightweight serums, to restore softness and shine to restore softness and shine. Always detangle with a wide-tooth comb before and after wear, let your halo air dry whenever possible, and store it in the box or on a hanger to maintain its shape and smoothness.

How long will my Sitting Pretty halo last?

With the right care, your Sitting Pretty Halo can last 12 months to 2 years. Made with 100% Pro-Grade Remy human hair, it’s designed to outlast regular halo extensions while staying silky and smooth. Just treat it like your own hair — gentle care and mindful heat styling will keep it looking flawless for longer.

Will it damage my hair/ create thinning / hair loss?

No — our halos are completely damage-free. Unlike regular extensions that use tapes, glue or bonds that tug on your roots and can cause strain over time, the Sitting Pretty Halo is secured with a lightweight, invisible nylon wire that rests gently on your head. Our halos are even more lightweight than most, so there’s no fatigue or pressure on your scalp. They’re also specifically designed to fill gaps and add volume, making them a safe, comfortable solution for those with thinning or fine hair.

SHIPPING

Do you offer free shipping, and what’s the minimum order amount (USD/AUD)?

Yes! We offer FREE standard shipping on orders over $225 USD/ $341 AUD.

How long does it take to process my order before it ships?

Orders are typically processed within 2–3 business days before shipping.

What are the delivery times for standard vs. express shipping?
  • Standard shipping: 5–7 business days (within the US or Australia)
  • Express shipping: 2–3 business days (within the US or Australia)
Do you ship from local warehouses?

Yes. Whenever possible, orders are shipped from our local warehouses to speed up delivery.

My order might ship internationally—how long will that take?

If your halo ships from an international warehouse, delivery usually takes 7–10 business days.

I need my order fast—how do I request priority handling?

At checkout, select express shipping, then email your order number to hello@sittingprettyhalohair.com. We’ll do our best to prioritize your order.

Returns & Exchange Policy

How do I make a return?

You can exchange your Sitting Pretty Halo within 30 days of receiving your order, as long as it’s in its original, unused condition. The halo must remain secured in its protective net and twist tie, and include all original packaging and accessories. You may open the box to check the colour match, but the halo itself cannot be removed from the net or worn.

To start an exchange, simply contact us with your order details. Please note that return postage is the customer’s responsibility (we recommend using tracked shipping and keeping proof of postage). Once we receive and inspect your halo, we’ll process your exchange if it meets all requirements.

Non-Returnable Opened Packaged Policy

For hygiene and product integrity reasons, Sitting Pretty Halos are non-returnable once removed from their protective net. This means we cannot accept exchanges or returns if the halo has been:

  • Removed from the protective net or twist tie
  • Styled, cut, trimmed, washed, coloured, or toned
  • Worn or shows any signs of use

We allow you to open the box to check your colour match, but the halo must remain secured in its net and original packaging to qualify for an exchange. This policy ensures that every halo we ship is 100% new, safe, and salon-quality.

For international orders, who pays for duties and fees?

Customs fees or import duties may apply on international orders, depending on your country’s regulations. These charges are set by local customs authorities and are the customer’s responsibility.

OTHER

Are you hiring?

We’re always looking for talented and passionate people. Please email us at hello@sittingpretty.com with your resume and area of interest.

Are there discounts available for Sitting Pretty products?

Yes! We offer discounts for new customers and exclusive offers through email and SMS. Be sure to subscribe so you don’t miss them. Please note: discount codes can only be used once, and only one code can be applied per order.

I'm an influencer/content creator interested in collaborating with Sitting Pretty. How can I get involved?

We love connecting with creators! While we don’t have a formal program at the moment, you can reach us anytime via DM on Instagram, TikTok, or by emailing hello@sittingprettyhalohair.com

Have a question or just want to talk?

We’d love to hear from you. Please expect all emails below to respond within 28-48 hours during business hours. Please expect a delayed response on weekends.